Try to connect the HS-960BT with another PC or audio device, because we want to ensure that is the problem is with the speaker or not. If it cannot pair with another PC successfully, it is a speaker problem and you have to return the product for replacement.

Pairing step:
1.Activate the Bluetooth on your PC.
2.Press the play/pairing button till you hear a beep sound( blue light would flash quickly).
3.It would show SP-960BT, click the model, it will show pairing, click pairing.
4.Press the play/pairing button again


Unfortunately, we do not offer global warranty on our products.


Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.


Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.


We do not sell the audio cable separately, you can purchase it at any electronic store.


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