The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable.
Unfortunately, we do not offer global warranty on our products.
Press ALT+CTRL and @ keys to get @ symbol.
4. I recently purchased a keyboard/mouse combo and was unable to find one with a PS2 connection. I have the USB version, but would like to connect it to my PC to the PS2 port if possible. Can I use the USB - PS2 converter?
Because of patent issue, our keyboard and mouse do not include the PS2 converter to USB inside.
Even if you have a converter, the keyboard/mouse will not function with your latop.
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
If you have plugged in other keyboard or mouse receivers, there could be interference between them. Use only one set of devices at a time. But if the problem is the same, it is a hardware problem on the product.
Please refer to below link. http://download.geniusnet.com.tw/2018/system extension blocked problem(ENG).pdf
The SmartGenius App is compatible with computers running OS as:
• Windows 7 SP1 or higher
• Mac OS X 10.10 and higher
From hardware perspective, following specification are recommended:
• Processor: 2 GHz or faster
• RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system
When such dialog is shown, please follow the steps:
1. Click the "Open Security Preferences".
2. Click "Allow" after text "System Software from developer "KYE SYSTEMS CORP." was blocked from loading".
If you did not enable the settings right after the installation, you can always go to "System Preferences" -> "Security & Privacy", and click "Allow" as previous step.
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