Unfortunately, we do not offer global warranty on our products.
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
The mouse jolts on some surfaces, use the bundled mouse pad to solve this problem.
Please refer to below link. http://download.geniusnet.com.tw/2018/system extension blocked problem(ENG).pdf
The SmartGenius App is compatible with computers running OS as:
• Windows 7 SP1 or higher
• Mac OS X 10.10 and higher
From hardware perspective, following specification are recommended:
• Processor: 2 GHz or faster
• RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system
When such dialog is shown, please follow the steps:
1. Click the "Open Security Preferences".
2. Click "Allow" after text "System Software from developer "KYE SYSTEMS CORP." was blocked from loading".
If you did not enable the settings right after the installation, you can always go to "System Preferences" -> "Security & Privacy", and click "Allow" as previous step.
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