PenSketch 9x12


FAQ

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Unfortunately, we do not offer global warranty on our products.

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Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

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Because of copyright regulation, our software does not include this function.
We cannot support the program or mapping option.

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The tablet only supports the basic function of pen pressure in Illustrator CC program.
That is why the Pen Pressure functions are greyed out.

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You need to check the model name and our service center information nearby on our website, then contact our service center for assistance.

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Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

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Unfortunately, our tablets do not support to Adobe Acrobat DC.

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Test on a different laptop to exclude a USB port problem. If the problem is the same, it should be a problem with the tablet or pen. Finally, download the latest version driver to see if this helps. If unsure, contact customer support for assistance.

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It could be the laptop USB port problem, re-plug the USB cable or change to another USB port.

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You could use the pen and mouse as an alternative.

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If cursor moves randomly in a specific area, it could be a hardware problem on the tablet.
It could be frequency interference between the monitor and the tablet. We suggest a distance between the tablet and monitor as: LCD: 20 cm, CRT: 40 cm, Laptop: 10 cm

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It could be a tablet battery problem. Change new batteries. The pen, mouse and tablet effective distance must be within 15mm; otherwise, this could create this condition too.

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Go to the Pen Pressure Area to test it, if it is normal the problem is in your paint program, not the tablet.
Check the laptop if it can recognize the tablet or not and the driver is the latest version. Besides, PhotoShop CS (Trial) could have this problem as well, you can contact Adobe for help.

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The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can open the paint application. If you want to resume it, just click on the icon.

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Remove the battery if you do not use it. If the problem is the same, the tablet is broken and you need to contact customer support for assistance..

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The protective cover is used for consumption. This is normal when using it.

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The Adobe CS4 Photoshop program is trial version only, there is no need to type in the password license key when you install it, just click on Trial Option.

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You can add a signature panel in Word2003/2007 by using PenSuite Pro (new program named Tablet Software).
Step 1: There will be an icon in the Program List after installation.
Step 2: Open a Microsoft Office Word 2007 file.
Step3: Click Verify/Correct in the working area list.
Step 4: Enter Handwriting Tool, and you can choose Color, Width, and so on.
Step 5: After adding a signature panel, close the Handwriting Tool.

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The cordless pen has 1024 level pressure sensitivity but it does not support pressure sensitivity adjustment.

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Did you install the latest driver? Install it as it may solve the problem. If the driver does not help, contact customer service.

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Please installed the latest drivers and change a new battery, if the product needs driver and battery.

Downloads

Beschreibung
Version
Betriebssystem
Beschreibung
PenSketch 9x12 Driver(Only for SN after ZU9891200001 )

Version
V1.25.1

Betriebssystem
MAC OS 10.6

Beschreibung
PenSketch 9x12 Driver

Version

Betriebssystem
MAC OS 10.6

Beschreibung
PenSketch 9x12 Driver

Version
V5.02

Betriebssystem
Windows 7,Windows Vista,Windows XP

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